PBTStream FAQs

What is PBTStream?

PBTStream is a subscription service designed to provide players, parents, and coaches with basketball + fitness workouts and pre-recorded interviews with informative content.

What is included in PBTStream?

Your membership includes:

  • UNLIMITED ACCESS to ALL PBTStream videos, live events, and training programs!
  • Four (4) LIVE workouts per month which can then be accessed on-demand afterward.
  • Pre-recorded informational webinars with thought leadership from the brightest minds in the sports industry.

How do I use the program?

PBTStream offers various drills and workouts to follow. You can work on specific categories daily to help improve your game. For example, Monday go through the ball handling category. Tuesday, work through the strength and athleticism category videos. Etc.

How much does PBTStream cost?

Access to PBTStream content costs $19.99 a month or $199.99 for the year.

How often is content added?

New Drills and Workouts are added weekly. Other content like interviews and other insider content will be added throughout the month.

I have a medical condition or am injured. Can I still join PBTStream?

Please consult with your doctor or general practitioner before starting PBTStream.

Managing Your Account

What is the difference between monthly and annual subscriptions?

About a 17% savings ($40 off)! The monthly and annual subscriptions receive the exact same membership except the monthly is billed on a monthly basis and the annual is billed once per year.

I signed up for a free trial, but now I am being charged. What happened?

Free trials only last for a certain period of time before converting into full-fledged subscription accounts. Your free trial period has simply expired and you will now be billed monthly or yearly according to the pricing you agreed to when activating your free trial.

What happens after I sign up for PBTStream?

After you sign up, you’ll receive a welcome email with your login credentials, access links, and everything you need to know about your account. Once you sign up, you will have access to PBTStream content immediately.

My video doesn’t playback smoothly. How can I fix this?

Video playback depends on many factors including the computer/device being used, the internet browser, internet connection quality, and many other variables. If there are playback issues, try viewing the video in a different web browser. If that doesn’t help, try using a different computer/device and making sure your internet connection is strong. These are usually the simple fixes for playback issues you may have.

Additionally, some older versions of Android (prior to version 4.3) did not manage secure video playback well. This is an Android issue which can easily be resolved by ensuring you have the latest version of Android installed on your device along with Google Chrome. Some Android devices, such as Samsung phones, come with a custom browser that does not support secure video playback. Please ensure you are actually running Google Chrome on your Android device.

How do I update my credit card?

Changing your credit card information is easy.

Sign in to PBTStream, then follow this navigation to access your billing information: My Account > Account Information > Subscriptions.

Here you can update your credit card details.

How do I cancel my subscription?

You can cancel your monthly subscription at any time.

Once you cancel, you will not be billed for the following month. Your login will remain active and your account will be set to expire at the end of your payment period.

Once expired, you will no longer have access to PBTStream and any associated features.

I am not using my subscription, can I get a refund?

We offer a full-refund for members who signed up for the yearly membership plan.

Contact us at [email protected] within 14 days of the original sign-up date to request your refund.

Due to the digital nature of our content, we do not offer refunds for the monthly membership plans, free trials, or special promo/discounted annual rates.

I can’t remember my password. What do I do?

If you have forgotten your password, simply click on “Sign In” from the menu. You will be taken to the Sign In page. Click “Forgot Password”, enter your email address when prompted, and click “Send Instructions”. You will then be sent an email with instructions on how to reset your password.

How do I change my password?

Once signed into PBTStream, follow this navigation path: My Account > Account Information > Account Details.